Terms of Warranty

The warranty given by the seller (Verklagnir ehf., the “Seller”) assures that machines, equipment, accessories and services are free from defects in materials and workmanship.

The warranty does not alter the buyer’s statutory rights under the Icelandic consumer and sale-of-goods legislation. These Warranty Terms do not exclude, limit or change those rights.

The warranty period runs from the installation date or the delivery date, whichever is earlier.

If a defect appears during the warranty period and the Seller is notified in accordance with Section 3, the Seller will, as soon as reasonably possible, either repair the defective equipment or replace it.

General warranty. The general warranty on products is 2 years, unless otherwise stated.

Extended warranty. A warranty of up to 5 years is available if access to a cloud service connected to the equipment is purchased. The extended warranty applies only for as long as the equipment is registered and active in the cloud service for the entire period.

Special warranty periods. Mechanical parts: 12 months. Electrical and electronic parts: 12 months, based on 8 hours of use per day. If use is greater, the warranty period is shortened proportionally.

Manufacturer’s terms. Manufacturers may have their own terms, which take precedence over these terms. The buyer should review them separately. Manufacturer-specific terms are available on the Seller’s website and/or from the manufacturer.

The buyer must keep the invoice or warranty document as proof of purchase and as evidence that they are the original buyer of the equipment.

Defects must be reported immediately once they are noticed, and cosmetic defects within 10 days of delivery.

Cosmetic defects must be reported in writing, by email or by warranty letter to the Seller. Other defects may be reported by phone or email. The report must include a good description of the defect.

The warranty does not cover:

The warranty does not cover equipment that has been opened or modified by an unauthorised person.

Termination of the warranty. The warranty lapses if:

Components used in warranty repairs. In warranty repairs the Seller may use components from other products or refurbished components that are equivalent to new or have been only lightly used.

Data backup. The user is responsible for backing up their data.

Labour included in the warranty. The warranty covers only work carried out at the Seller’s workshop.

On-site repairs – available but not included. The Seller offers on-site repairs on request. Travel costs, driving, accommodation, daily allowances and other incidental costs of on-site service are not part of the warranty and are always paid by the customer. Call-outs and travel are charged according to the current price list, whether or not the repair is a warranty repair.

Transport, removal and installation. The customer may bring the equipment to the Seller’s workshop themselves. The Seller bears no costs for removing or disconnecting the equipment, transporting it from the place of use, or for installing and reconnecting it after repair. All such costs are the responsibility and expense of the customer. The cost of shipping spare parts under warranty to the recipient is borne by the recipient.

Defective parts are repaired or replaced free of charge as regards workshop labour.

Consumables, testing, adjustments and materials may be at the buyer’s expense, depending on the nature of the repair. This includes, among other things, oils, filters and refrigerants needed for warranty work.

Disputes shall be brought before the District Court of Reykjavik (Héraðsdómur Reykjavíkur), unless otherwise agreed.

These Warranty Terms are governed by Icelandic law. A consumer’s right to turn to the Complaints Committee on Goods and Services Purchases (kærunefnd vöru- og þjónustukaupa), or to bring a case before the court that the law prescribes, remains unaffected.

The Seller reserves the right to change these terms. Changes apply to products sold after the change is published on the Seller’s website and do not affect warranties already granted.

These Warranty Terms are issued in both Icelandic and English. The Icelandic language version shall govern the relationship between the parties, and in the event of any conflict or contradiction, the Icelandic version shall take precedence in all respects. This English text is a translation provided for convenience.