Contact us
Tell us what is on your mind and we will get your message to the right people. Pick the department, describe the matter in a few words and we usually reply within one working day. If you would rather call, drop by or send an email, you will find every way to reach us right beside this.
Questions and answers
Enquiries are usually reviewed and answered on business days between 9 AM and 4 PM, and until 3 PM on Fridays. A message sent outside those hours waits until the next business day. If it cannot wait, the quickest way is to call us during opening hours.
Yes, all of our heat pumps come with wifi. You connect the unit to your home network and can then control it and keep an eye on it from your phone, wherever you are. If you need help getting it connected, our technical department is happy to help.
No, all of our heat pumps are built to stay quiet. The outdoor unit gives off a low hum while it runs, which is normally well within what is acceptable in residential areas. Where the unit is placed matters too, and our technical department can advise you on that.
No, absolutely not. Every heat pump we sell is designed specifically for the Icelandic and Nordic climate, and the outdoor unit is built to stand outside in all kinds of weather, so it needs no shelter or enclosure. A heat pump draws its energy from the environment, and the more freely it can reach the outdoor air, the better it performs. A shelter or enclosure around it cuts into the energy savings and shortens its lifespan considerably. What extends its lifespan is keeping it clean, for example free of leaves, snow, ice and other debris around it and in the air intake.
These are two different devices. A heat pump creates heat: it draws it from the outdoor air and uses electricity to move it into the house, so it suits homes that are not on district heating. A heat exchanger does not create heat, it transfers it between two systems, for example from district heating water into the home's heating system. If your home is on district heating, a heat exchanger is usually what applies, otherwise a heat pump. If you are unsure, contact our sales department or try our advisor.
No, a heat pump should always be installed by a professional. You can contact an installer yourself, or get in touch with our technical department and we will find an installer for you.